The qualification has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.
Course Duration
1 Day
Course Location
Face to Face Training at Rothwell Centre, Leeds, LS26 0AG - Free Parking available around the building and EV charging points (at a cost)
Course units/modules
How communication can be used to solve problems and reduce the likelihood of conflict
The factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate conflict in emotive situations
Good practice to follow after conflict situations
Entry requirements
We recommend learners are a minimum of 16 years of age. Learners, whatever their age, are physically capable of completing the practical assessment. It is also advised that learners have a minimum of Level 1 in English.
Assessment types
Multiple-choice examination
Get in Touch
If you have any further queries or potentially need anything bespoke please email [email protected]
