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HABC Conflict Management

Info
Location

Course Information

Luminate

HABC Award, Level 2

Course Code

89273-01
Course Description

The qualification has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.

It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.

Course Duration

1 Day

Course Location 

Face to Face Training at Rothwell Centre, Leeds, LS26 0AG - Free Parking available around the building and EV charging points (at a cost)

Course units/modules

  • How communication can be used to solve problems and reduce the likelihood of conflict
  • The factors that influence human responses in conflict situations
  • How to assess and reduce risks in conflict situations
  • How to communicate effectively and de-escalate conflict in emotive situations
  • Good practice to follow after conflict situations

Entry requirements

We recommend learners are a minimum of 16 years of age. Learners, whatever their age, are physically capable of completing the practical assessment. It is also advised that learners have a minimum of Level 1 in English.

Assessment types

Multiple-choice examination

Get in Touch

If you have any further queries or potentially need anything bespoke please email [email protected]

 

StartEndPlaces LeftCourse Fee 
12/05/202512/05/20250£250.00

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